Growth through Experiences
– Ten case studies of Danish businesses in the experience economy
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The Danish Enterprise and Construction Authority has carried out a study of the experience economy in Denmark. The study combines several different analytical approaches to the experience economy, which is unprecedented – also in an international context. Most international studies focus on the creative industries. This analysis goes further and analyses the experience industries in Denmark and how the rest of the business community can use experiences for creating innovation and growth. At the same time, the study analyses the contribution of creative skills to the development of the experience economy. The fact that businesses incorporate experiences into their work is not new any more. The new elements, however, are that many businesses across all industries are doing it and that experiences are now an important competitive factor in the global market. |
Growth through Experiences
– Ten case studies of Danish businesses in the experience economy
CASE 1: VIPP
A traditional industrial product that became the most expensive waste bin in the world
CASE 2: NORDISK SKOLETAVLE FABRIK A/S
Create a more open business by offering experiences
CASE 3: ESRUM ABBEY
A journey of experiences involving beer, monks, herbs and reflection
CASE 4: KVADRAT
Using experiences to intellectually stimulate customers
CASE 5: HJULMAND & KAPTAIN LAW FIRM
Theatre director lays the groundwork for better service and organisational changes
CASE 6: THE ROYAL DANISH THEATRE
Unique experiences result in lucrative partnerships
CASE 7: SAMSUNG DENMARK
Moving beyond bites and bytes to experiences and design
CASE 8: THE MEYER GROUP
Experiences generate value in the food industry
CASE 9: JYSKE BANK
Unique customers experiences – a competitive factor in the financial sector
CASE 10: ANTHON BERG
The modern connoisseur leads the way for Danish chocolate giant
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